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Help and FAQs

Need help? We have everything here to make your visit as smooth as possible. Click on the tabs to view the information you are looking for...

All About Us

Dr Vegas is the trading name of CZ Trading Ltd, a company registered in Malta (No: C41790). Our head office is situated at 35, Mannarino Road, Birkirkara BKR 9080, Malta. Our bankers are The Royal Bank of Scotland and the Bank of Valetta. Our auditors and corporate advisers are PKF Malta. CZ Trading Ltd holds a Class 1 License granted by the Malta Gaming Authority (MGA). Players benefit from the security and peace of mind afforded by this Tier 1 gaming jurisdiction - Malta is the leader in remote gaming regulation, and is a full European Union member state.

What is Dr Vegas?


Dr Vegas is all about the true Casino Experience - it's about focusing on the best casino games delivered in a simple way by a company that values each and every player.
It's easy for anyone to say this but at Dr Vegas we can prove it. We are different, we are Vegas:

The Unique Casino experience

  • We provide the widest range of exclusive slots and casino products which we carefully develop ourselves based on feedback from our players
  • We operate our own casino platform which is fully licensed (by the UK and Malta regulators) and certified by GLI to pay out at least 95%. Many sites share the same casino platforms
  • We have the widest range of exclusive mobile games and the fastest mobile casino
  • We built our own exclusive Tournament games with free to enter cash prizes daily - so you can experience the Vegas tournament buzz
  • We love our exclusives so much we give our players free spins every day

The best of the best and only Casino

  • It's not about quantity - it's all about quality. We provide a selection of the best games from other suppliers to supplement our own exclusive games
  • We only offer Casino, no bingo or sports betting - so our Casino customers are always treated as number 1
  • We pay players instantly - check Casino Meister where we achieved 4 seconds for a Neteller withdrawal

Pedigree & trust

  • We've been operating online casino since 2001
  • We are regulated in the UK and Malta
  • All of our games are fully certified
  • We have an unblemished regulatory record

Respect

  • The best casinos in Vegas are those that have the customer at the centre of their business - we've been running our casino a long time so this is already the foundation on which Dr Vegas was built on
  • We are small enough to be personable and approachable - many of our players we know very well and for many years. But we're big enough to be safe and reliable
  • We like to meet and talk to players and learn more about how we can help, we're here 24h.

Security


Dr Vegas is a secured site and is registered with Comodo. You can view the Comodo certificate by clicking the padlock symbol in your browser.
Your personal details are protected by the latest SSL encryption technology.
Furthermore, all of our services are authenticated to banking PCI/DSS standards to protect your financial and personal data.
Our games and RNG are independently tested by GLI who are authorised by the UK Gambling Commission to provide independent tests on our games and platform.
GLI also audit our processes and procedures to the UK Gambling Commissions standards which are based on ISO/27001:2005
In the event that you have any queries with regard to the security of your personal data please contact our Customer Care Team via email or live chat.


How To Join


Great to see you're thinking about joining! It only takes a minute to get started and experience the Dr Vegas winning feeling.

All you have to do is create your account and confirm your address. You can try all of our amazing games for fun before making a deposit.

Make a deposit - we'll double it


Ready to play for money? Make a deposit and we'll double it with a welcome bonus of up to £500. We'll also give you 100 free spins over the next 10 days, 10 Free spins a day.


Click here to start winning!

How To Deposit

The minimum first deposit is £10. We accept most cards and also several non-card payment options, including Neteller, Skrill and paysafecard. You can make a deposit with Solo or Visa Electron after registration, but initially we'll need payment details that prove you're over 18.

Need help? Contact us through email or live chat. Our friendly Customer Service team are here 24 hours a day, 7 days a week.

How To Withdraw

Are you a cash player? Have you made a deposit at least once (minimum £20 total spend)? Then you're eligible to make a withdrawal.

We do our very best to pay out fast. Log in and click on the 'Withdrawal' button on the top of the page. If you paid by card, we'll pay your funds onto this. Withdrawals above £500 will need to be verified. paysafecard withdrawals can choose to have withdrawals through either a cheque or through a 'my paysafecard' account.

If you experience any problems, please contact us via email or live chat. Our friendly Customer Service team are here to help you 24 hours a day, 7 days a week.

Responsible Gaming

Our Policy


Gaming should be a fun activity and does indeed provide harmless entertainment to millions of adults. However we recognise that a very small minority of people can do themselves harm through excessive or inappropriate wagering. Whilst responsibility for a person's gambling rests with the individual, we recognise a duty of care to minimise harm, direct the player to sources of help where appropriate, and act in a socially responsible manner.
Our commitments to Responsible Gaming:

General

All staff are trained and made fully aware of our policies and industry codes of practice. Our policies are consistent with the Remote Gambling Association Social Responsibility Code. Every care will be taken not to exploit the young, the immature or the vulnerable. Our games will be fair. Our advertising will be truthful and socially responsible.

Session Loss/Wager Controls


You can limit your losses by day or week by setting the relevant controls in your MY DETAILS section of the LOBBY.
When you set a loss/wager limit, you choose whether the loss is measured over a day or a week. A day will run from 00:00 hours to 23:59 hours. A week will run from 00:00 hours on the day you set the control up to 23:59 hours on the seventh day.
For example if you set a loss/wager limit on Wednesday for a Week then the loss will be measured from 00:00 hours on Wednesday to 23:59 on Tuesday.

When you set a session loss/wager limit you need to specify the maximum loss amount and the duration which is either a Day or a Week.
If you exceed the loss you stated in your loss/wager limit across the Day or Week that you set then the system will stop you from any further play until the session timeframe (either Day or Week) has expired.

Increasing or removing the Session control will take effect AFTER a 7 day cooling off period, during which time you may not be able to play. Reductions to your limit are instantly applied.



Session Play Limit


You can limit the time you are playing when logged in by setting the maximum number of hours in a Play Session in your MY DETAILS section of the LOBBY.

When you set a Session Play Limit the system will log you off as soon as you exceed the number of hours you have set in your Session Play Limit control.
You can then log back into the system to begin another Play Session which will also be limited by the setting you have made in your MY DETAILS section.

Increasing or removing the Session Play Limit will take effect AFTER a 7 day cooling off period, during which time the current or existing setting will remain in place. Reductions to your limit are instantly applied.



Player Protection

We will not encourage our customers to re-stake their winnings; increase the amount they have decided to gamble; chase their losses; or continue gambling when they have indicated that they wish to stop. We operate a facility whereby players can exclude themselves from the site, either on a permanent basis or for a chosen period of time. The minimum period of self exclusion from the site is 6 months, however a player can decide to temporarily block themselves for between 24 hours to 1 year. If you decide to self exclude yourself from our site we will remove your details from our marketing database within two days. In the case of a player wishing to exclude himself or herself either permanently or temporarily they need only to either go to their 'My Details' page, selecting blocked account and selecting how long you wish to be excluded for or contacting customer.care@drvegas.com and specify their requirement. We recommend that a player also excludes themselves from any other gambling site that they may use. At the end of the exclusion time frame, your account will stay closed until you contact us by phone to reopen the account. Once we have spoken to you over the phone to confirm that you would like to reopen your account it will reopen after 24 hours.

In the case where players feel that they are spending too much time and or money on the DrVegas.com website the minimum period of abstinence we recommend is 6 months self exclusion from the site, however, you will have the ability to block your account for any period of time you decide from 24 hours onwards to 12 months. For longer than this please contact our customer care team. We also recommend that a player should also exclude themselves from any other gambling site they may have an account with. Players may set their own weekly deposit limits whereby if the limit is reached the player is moved into a 'cooling off' period for 24 hours.

Players are able to monitor their cash balance on a real-time basis irrespective of which game they are playing, this then allows customers to constantly monitor their spending. Players can also view their cash play history using the 'My Wallet' link from inside 'My Details' page. Other information relating to a customer's gaming account history is available on request.

It is advisable for players to keep a track of time and, as the entire site, including all the games, are browser based and thus can be viewed in a windows environment, the time should be viewable in the bottom right hand corner of the screen. This displays the computer's time.

Dr Vegas would like to remind players, or prospective players, that gambling can be harmful if not controlled and kept in moderation. In the event you feel that your level of gambling is causing you difficulties, help is available from the Charity Gamcare, a link and contact details can be found on our home page. You may wish, initially, to assess your gambling behaviour using their simple assessment questionnaire. It's quick to complete and may help you assess your gambling objectively. Just click on this link or cut and paste http://www.gamcare.org.uk/get-advice/self-assessment-tool into your browser.

Please gamble with your head, not over it - stay in control.



Underage Gambling

We use age verification systems in order to monitor new joiners, and mitigate against the risk of minors playing on the site. No such system can be perfect but we review our procedures on a regular basis to ensure that they remain robust and reliable. Dr Vegas will continue to maintain a clear policy and procedure for dealing with underage gambling and ensure that it is followed.



Advertising

All Advertising will be legal, decent, honest and truthful. Our promotional emails will only be sent in accordance with relevant regulations and legislation. Advertisements and promotions will, at all times, be socially responsible. Every care will be taken not to exploit the young, the immature or the vulnerable. The Dr Vegas website will, as far as is reasonably possible, not make the appearance of the website attractive to children. Advertisements will not be directed at people under the age of 18 through the selection of media, style of presentation, content or context in which they appear. Persons portrayed gambling will not be, nor appear to be, under 18.



Fairness

Dr Vegas retain a consistent game-by-game level of return to players and additionally only ever operate free-play games at the same payout ratio as their cash game equivalent. Our players are offered full advice regarding the gambling facilities on offer. This will include full game explanations and rules, as well as clear notes of all staking levels and prizes.

Players can view their Last Played Games by clicking that link above the relevant game. This way players can check instantly if they think they may have been paid incorrectly.

In the event of a dispute, a player should take this up in the first instance with our Customer Care team who will do their best to resolve the issue to the player's satisfaction. If, however, the issue cannot be resolved satisfactorily the player has the right to appeal to IBAS (Independent Betting Arbitration Service), or the regulatory body, the MGA (support.mga@mga.org.mt). The MGA will be the final arbiter in any issue.



UK Gambling Commission - Secured Player Funds

We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency www.gamblingcommission.gov.uk/consumers/protection_of_customer_funds.aspx.
We hold customer funds separate from company funds in an account separate from business accounts; and arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. This meets the Gambling Commission's requirements for the segregation of customer funds at the level: medium protection.

Privacy Policy

Privacy Policy Enquiries

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us via email or live chat

Data Protection Act Registration

CZ Trading is registered with the Malta Data Protection Commission (Reg. Ref. 9538) and adheres to the Data Protection Act, other relevant regulations, legal notices and/or similar at the Place of the Contract taking account of the Data Protection Directive (EC Directive 95/46/EC) and the Electronic Communications Privacy Directive (EC Directive/2002/58/EC).

Personal Information

We collect personal information from visitors to this website through the online registration process and every time you interact with us.

Opting out of the supply of data to 3rd parties

We may share your data with trusted 3rd parties to offer promotions we think may be of interest to you. If you do not want us to share your details with 3rd parties then please de-select the option Email Preferences which can be found in the My Details section of your Lobby.

Use of Personal Information

We use personal information collected via this website for the purposes of: Setting up and managing your account; building up your personal profiles; providing you with information about the Operator’s promotional offers; and complying with all regulatory requirements.

Sharing information with Regulators and/or enforcement agencies

We may upon request from the relevant authority be required to share data about you with relevant regulators and/or enforcement agencies. This is a regulatory requirement enforced by our Regulators.

Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a users device.For more information see: http://www.allaboutcookies.org/

The regulations governing use of Cookies in the UK changed in 2011 such that website operators must:

* Tell people what cookies are used by their site
* What the cookies are doing
* Obtain consent from the visitor to store a cookie on their device

Further details on the regulations can be found at: ico.org.uk/

Below is the detailed information of cookies we and our 3rd party providers use on our site to provide you with a service.

What cookies do we create and use?

We use 3 cookies on our site:

* Referral Cookie - to track where you came from if you clicked on one of our adverts from another site
* 3rd Party Tracking Cookies- that are created when you first visit us and then help us track the pages you visit to improve the service we offer to you.
* Mobile Cookie - to store your preferences and your User ID (if you request us to do so).

With the exception of the Mobile Cookie above (which stores your User ID) none of the other cookies store any personal information about you or what you deposited or purchased or played.

We described in detail each cookie we use below:

Referral Cookie

We only store a cookie (called drvegas) on your device if you click on an advertising banner from another website. If you come to the site from a Search Engine page, directly from a stored favourite on your browser or directly by typing in the URL then no Referral cookie is created or used by our site when you visit us.

We do this so we can track where you saw the advert attribute marketing to the advertising site.

The cookie created will last for 31 days and only contains: HostURL, Campaign ID, SiteID and Banner ID. All of this information indicates the advert type, location and site that it was seen on.

We do not store any personal information about you in this cookie deposited on your device.

3rd Party Tracking Cookies

We use third parties to track which pages a user visits. This is so we can improve the page content to better suit your needs. We do not store any personal information within the tracking cookies. The 3rd party tracking cookies we use are:

* qubitconsent & _qb_cssr - operated by Qubit
* tracking.reedge.com - operated by Reedge
* stats4.clicktracks.com - operated by Lyris
* watch.teroti.com - operated by All Response Media
* ce2.click - operated by Crazy Egg
* visuawebsiteoptimizer - operated by Visual Website Optimizer
* doubleclick.com - operated by Google Analytics
* googleadwords.com - operated by Google Adwords

Mobile Cookies

The cookie will store your registered User Name if you click the ‘remember me’ option on the login page. Again, this is to save you from remembering your User ID next time you visit.

You can disable this by removing the cookie and not clicking ‘remember me’ when you visit.

Cookies - Removal / Acceptance

You have the ability to accept or decline cookies. Most online browsers automatically accept cookies, however if you wish to restrict or block cookies you can modify your browser settings. Information on deleting or controlling cookies is available at www.AboutCookies.org . Please note that by deleting our cookies or disabling future cookies you may not be able use our website as intended, receive bonus offers or be able to play all games on offer on our site.

We will inform you of our cookie policy on your first visit to the site where you will be advised to read this privacy policy. If you do not wish to allow us to store cookies on your device then you may disable cookies on your browser however this may impair certain functions.

By allowing cookie storage you accept our use of cookies as set out in this privacy policy and that we may change our cookie useage from time to time.

Winner Detail Disclosure

Personal details of all Players will remain confidential, except for the Operator reserving the right to publish some or all of the following information for certain prize winners. We may release the first name of any winner. Where the win is over £5 we may release any or all of the following details: First Name, gender, town, city or county appearing on the account.

Newsletters

The Operator may inform you (by email, phone, text message, mail or otherwise) about products and services (including those of other companies and organisations) that we consider may be of interest to you. You may request to be removed from such mailing lists by emailing Customer.care@drvegas.com

Written Requests

Upon receipt of your written request to the following address: CZ Trading Ltd, 35 Mannarino Road, Birkirkara BKR 9080, Malta, we will disclose to you your personal data held by us, we shall correct or delete inaccurate details, and notify any third party recipients of the necessary changes. Changes to certain parts of your account information can also be made by accessing ‘My Details’. We regularly delete data that is no longer required.

Terms and Conditions Version 4.9 15th December 2016

IMPORTANT NOTICE

It is important that you read these terms and conditions carefully before accepting the agreements. We recommend that you print and retain these terms and conditions, any confirmation emails, transaction details, additional offer terms and game rules for your records.

ACCEPTANCE OF TERMS AND CONDITIONS

You accept to be bound by this contract by clicking on ‘Submit’ or ‘I Agree’ or ‘Accept’. After clicking on ‘Submit’ or ‘I Agree’ or ‘Accept’, a legally binding agreement on these terms and conditions is concluded between, (a), you the end user (‘you’) and, (b), DR Vegas, and CZ Trading Ltd (Malta C41790), operating in Malta under the rules and regulations set by the Malta Gaming Authority (MGA) and where applicable players from the UK will be governed by the rules and regulations of the UK Gambling Commission.

Dr Vegas is the trading name of CZ Trading Ltd, a company registered in Malta (No: C41790). Our head office is situated at 35, Mannarino Road, Birkirkara BKR 9080, Malta. CZ Trading Ltd holds a Class 1 License CL1/370/2009 issued on 24th November 2009 granted by the Malta Gaming Authority (MGA). Players benefit from the security and peace of mind afforded by this Tier 1 gaming jurisdiction - Malta is the leader in remote gaming regulation, and is a full European Union member state.

Please note that these terms and conditions will prevail in the event of any conflict between these terms and conditions and any other document referred to in these terms and conditions.

Your attention is also drawn to our Privacy Policy, which describes how we deal with and protect the personal information you give to us. By accepting the terms and conditions you are also acknowledging and accepting our Privacy Policy.
Any substantial amendment to Terms & Conditions shall be notified in advance by DrVegas to the Account Holder and the player must re-confirm acceptance, before changes come into effect.

1 PROHIBITED PERSONS

You must be at least 18 years old to register and this site. It is an offence to play on this site if you are below this age. If the territory from which you are playing requires you to be older than 18, then you must be at least the minimum age specified by the applicable local laws. It is the responsibility of each player to know whether gaming is legal in their country. We may request additional information to confirm a player's age at any time. Any player found to be under the minimum age will have their account frozen and their winnings will be null and void. CZ Trading Ltd may be obliged to forfeit balances relating to accounts of someone under the minimum age to the Licensing Authority. No claim shall lie against CZ Trading Ltd in the event of account closure and/or the balance being remitted to the Licensing Authority or other authorised governing body in these circumstances.

The following countries are specifically prevented from registering: Afghanistan, Albania, Australia, Azerbaijan, Belgium, Bulgaria, China, Croatia, Czech Republic, France, Hong Kong, Hungary, Iran, Iraq, Ireland, Israel, Italy, Japan, Latvia, Malaysia, New Zealand, Norway, Portugal, Romania, Russia, Serbia, Singapore, South Africa, South Korea, Spain, Sudan, Switzerland, Thailand, Turkey, Ukraine and the United States of America. We reserve the right to ask you to prove your age and we may suspend your account until we receive satisfactory proof of your age. Any use of our services is at your sole option, discretion and risk.

2 REGISTRATION

DR Vegas reserves the right, at its absolute discretion, to refuse to register any player. Only one active account is allowed per player, any additional accounts will be closed. DrVegas reserves the right, at its sole discretion to close any player account, and in which case the contractual obligations will still be honoured. However DrVegas also reserves the right to notify such instance to the respective authority. It is prohibited for players to sell, acquire or transfer their account to any other player or individual.

Player must register in person and not through third parties. Please note, it is the responsibility of the player to ensure that their personal information and account are kept up to date.

3 CANCELLATION

DR Vegas retains the right to suspend or terminate a player’s account without prior notice in the event that, in our opinion, any of the Terms and Conditions are breached.

A player may close their account at any time by either going to their ‘My Details‘ page, blocked account and selecting how long to block the account or contacting the Customer Care team via IM or Email and requesting the permanent closure of their account. If the player chooses to Quarantine their account then it will be permanently suspended from use.

4 UNFINISHED GAMES

In the event that a player does not finish a game before logging out, then the player is required to finish the game the next time he/she logs on. All unfinished games will lapse after a period of 14 days and stakes will be credited to the DR Vegas account.

5 WITHDRAWAL AND CASH LIMITS

5.1 DR Vegas reserves the absolute right, where appropriate, to require players to supply additional personal details prior to them making a withdrawal. DR Vegas reserves the absolute right to be the sole arbiter in whether or not this right is invoked. The requirement is intended to, within reasonable bounds, protect the company from fraudulent / illegal dealings and / or transactions. You accept and agree to furnish any personal details on request and these may include true copies of your birth certificate, copies of driving licences, copies of passports, etc. This list is not exhaustive and may be amended at the discretion of DR Vegas. This will particularly, but not exclusively, apply to players with large first time cash-ins. The maximum payout for Mayan Treasure will be set at £ 50,000.
Under no circumstances will deposits made, once processed, be refunded without adhering to the minimum wagering requirements. All deposits are accepted in good faith and are subject to the specific bank's processing criteria. Transactions made by players using a third party’s debit or credit card will be accepted provided they meet the processing criteria. Deposits will, in these cases also be non-refundable. Transfer of funds between player accounts is prohibited.

5.2 In the event of players winning significant amounts, (the interpretation of significant to be at the discretion of DR Vegas) cheques may be payable. Players explicitly authorise DR Vegas to use their surname, first name and photograph and to additionally mention the name of the city and country where they reside. DR Vegas also reserves the right to present such cheques in person. These particulars can be used in any promotion or advertising in the United Kingdom or abroad, for two (2) years. The use for these elements by DR Vegas will be free of any payment or remuneration, other than the payment of the player’s winnings.

5.3 Playing accounts are for gaming purposes only and should not be treated as a financial instrument and do not gain/earn interest. If there is any attempt to use a playing account as a financial instrument, or any suspicious transactions occur (including, but not limited to, large scale deposits and withdrawals relative to level of gaming activity) then DR Vegas reserves the right to suspend the account indefinitely. DR Vegas also reserves the right to notify the relevant law enforcement bodies with the details of the suspicious transactions.

Players are not permitted to load their account when there are already sufficient playing funds in the account. Players should note that they are free to set their own Weekly Deposit Limits, Session Play Limits and Session Loss/Wager Limits. Reduction in any limits will be implemented immediately. Any increase and/or revocation of limits comes into effect after a 7 day cooling off period.
During the ‘Cooling off’ period players will still be allowed to play providing within the parameters of the set limits. In the event that no limit is set the system will default to its own limits over a seven day period.
As part of its Responsible Gambling policy and as requested by the relevant authorities, DrVegas offers the option to ‘block account’ for a period between one week to a month, and/or self-exclusion between six months to twelve months. Should a player want to exclude him/herself for a longer period, he/she would have to notify DrVegas’s Support personnel via chat/email. During the period of self-blocking or self-exclusion, the player account will be inaccessible.

5.4 Banking rules prohibit the payment of winnings back to Non - U.K. Mastercards, UK Mastercard Debit cards and payments will therefore in these instances be made by way of cheque, written out to the registered account holders details and sent to their registered address. In the case of U.K Mastercard, Maestro, Solo, Visa credit, Visa/Delta, Electron and Non U.K. Visa cards monies will, in these instances, be returned to the card used to make the last deposit. In case of Skrill and Neteller monies will be returned to the account used to deposit. Please note that, due to card rules, the maximum withdrawal, by way of Non U.K. issued Visa cards, U.K. Visa/Delta and Electron cards, is limited to 2500 GBP in any one 24 hour period. Where a cheque or a Non - U.K. Mastercard or UK Mastercard Debit card is the last method used as a playing deposit, withdrawals will be made by way of cheque. Please note, we do not charge to withdraw from your account and we accept no responsibility for any charges or fees applied by your issuing bank or financial institution. Withdrawals to Skrill and Neteller will be approved at a rate of £500 per day per player.

5.5 The company reserves the right to restrict a player from making their first withdrawal (after registration) until such time as they have spent the minimum required cash spend. More details are available from the withdrawal page.

5.6 It is unlawful to deposit, or attempt to deposit funds obtained from ill-gotten gains. DR Vegas will check all deposits made by any individual player, and if we determine or suspect that a transaction is suspicious, DR Vegas reserves the right to freeze the suspicious account and the relevant funds held within, until such time as appropriate identity checks are carried out. DR Vegas will report any suspicious activity to the Malta Gaming Authority (MGA), and where necessary other law enforcement bodies. Additional identity checks will be carried out on any player attempting to withdraw sums in excess of £1,500 in order to comply with Anti Money Laundering regulations.

5.7 In the event that a Player Account has not been accessed (logged in to) for thirty months, DR Vegas reserves the right to close the account. DR Vegas will attempt to contact the player and return all funds. If this proves unsuccessful, all bonuses will be removed from the account, a 10% administration charge will also be applied before the remaining balance is remit to the Malta Gaming Authority (MGA). No claim shall lie against DR Vegas in the event the balance is remitted to the Malta Gaming Authority (MGA) in these circumstances. To retrieve balances held by the MGA players should contact DR Vegas who will liaise with the MGA for the return of the balance. Inactive Account means a Player Account which has not recorded any log in or log out for a period exceeding twelve (12) consecutive months. If your Player Account is deemed to be inactive, Dr Vegas reserves the right to charge a monthly administrative fee of EUR 5 or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive. You authorize Dr Vegas to debit this fee from your Member Account on the beginning of the month following the day on which your Player Account is deemed inactive, and on the beginning of every subsequent month that your Player Account remains inactive. Dr Vegas will stop deducting the fee if the account balance is zero or if the account is re-activated.

5.8 Acceptable methods for Players to Deposit funds are Visa Credit International, Visa Credit, Skrill, paysafecard, Neteller, MasterCard, MasterCard International, Maestro, Switch, Maestro Dom, Visa and Visa Debit (Delta) subject to all other Terms & Conditions contained herein.
Players can also Deposit using Solo or Electron cards but not for a first deposit.
Players can withdraw using: Neteller, Skrill, Visa Credit International, Visa Credit, MasterCard, MasterCard International, Maestro, Switch, Maestro Dom, Visa, Visa Debit (Delta), Solo or Electron subject to all other Terms & Conditions contained herein.
Withdrawals will be paid by Cheque for players that currently deposit using MasterCard International, UK Mastercard Debit and paysafecard, if they ask for a cheque instead of using a 'my paysafecard' account.
Where Deposits are Authorised by the Issuing Bank the debit will normally take affect on the Players Account within 24 hours.
Where Withdrawals are Authorised the credit to the player bank account will be dependant upon the bank processing timeframes which normally take less than 10 days. CZ Trading cannot be held liable for delays originating from the prevailing banking infrastructure.

5.9 The maximum number of withdrawals permitted within a 24 hour period will be 3. Additional withdrawals attempted within the 24 hour period will not be processed and players will be notified in the withdrawals page when their next withdrawal can be made. Players with a VIP status will be exempt from this restriction.

5.10 DrVegas reserves the right, at its sole discretion, to refuse or limit any wager you place.

6 BONUSES

6.1 All of our Bonus Terms and Conditions can be viewed here: Bonus Terms & Conditions

7 GAME RULES

7.1 DR Vegas will make all reasonable endeavours to inform registered players of any changes to specific game rules and limits before implementing them. DR Vegas advises that a player should still read the game rules each time they play a game in case a rule has been changed.

7.2 All progressive jackpots increment in real time and with every play. When playing a game for cash, with a progressive jackpot, the jackpot value displayed in the game will be correct at the point in time that the game is played. However, as the game is played by many players simultaneously the value may then go up (as more games are played) or down (as prizes are won) in real time. In the unlikely, but theoretically possible, event that more than one player wins the jackpot at precisely the same time then the prize will be shared equally. All payouts on progressive jackpots will be subjected to post game analysis and review before payment is made. The visual display of the progressive jackpot is shown instantly when the game is loaded and adjusted at every subsequent play. The games Swamp Rat, Rich Pickings and The Great Race have a different visual display of the jackpot - this is through an animation which scrolls up to the highest amount of the jackpot at the time of play, and which re-adjusts the jackpot at every play.

7.3 Any game malfunction voids all pays and plays.

7.4 Please note CZ Trading will not be held liable for inaccurately advertised jackpots (either externally, on the site or via a game). In the event of an inaccurate jackpot being won, the winning amount will be held while an investigation is taken place and the correct amount will then paid out. The decision of CZ Trading will be final.

7.5 Any attempt by a player (in the opinion of CZ Trading Ltd) at collusion, manipulation of game outcomes, to intentionally bypass the site security, to use automated tools to attack this website or use this website to attack other websites (e.g. by use of BOTS or other malicious software) may result in the player's account being closed and the player being reported to the relevant authorities.

8 Tournaments

8.1 Available tournaments are displayed in the tournament section.

8.2 The tournament is a time based game and requires a player to play during the specified tournament time. There will be no refunds for players who buy into a tournament and do not play the tournament.

8.3 The tournament end time is the final time. If a player still has game time remaining this will be nulled.

8.4 Prizes will be awarded within one minute of the tournament ending.

8.5 If two players have the same number of points at the end of the tournament, the final position will be decided by the entry date and time into the tournament.

8.6 If a player has 0 points at the end of a tournament, they will not be displayed in ’See result’ section and no prizes will be awarded to the player.

8.7 As soon as the spin button is first pressed within the game, the allotted time begins and this cannot be paused or restarted. If a player leaves the game the time will continue count down.

8.8 If a steal is awarded during the game, a player may steal from 5 players positioned above in the ranking list, or, if the player is in the top 5 positions, from those positioned below in the list as well.

8.9 As Tournaments are a Time Critical product, it is the Player's responsibility to ensure they have sufficient speed and network performance to ensure they can play the Tournament without being at a disadvantage.

9 COMPUTER VIRUSES

DR Vegas does not guarantee that files are free from computer viruses. It is the player’s responsibility to protect their systems and have in place the ability to reinstall any data or programs lost due to a virus.

10 HELPDESK

We will make reasonable endeavours to provide access to the DR Vegas helpdesk by way of email and Live Chat 7 days a week. You can email us at customer.care@drvegas.com, or alternatively telephone on +44 (0) 1908 299343 from 9am to 5pm Monday to Friday (excluding Bank Holidays).

11 TAX

11.1 DR Vegas will pay relevant betting tax and gaming duty to the relevant tax authorities at the then applicable current rate.
11.2 You are responsible for the declaration and payment of any taxes as required by the jurisdiction in which you reside

12 PASSWORDS

12.1 It is your responsibility to ensure that your password remains known only to yourself.

12.2 All bets placed using a correct and current password will be deemed valid and effective. DR Vegas will carry out no further investigation into the identity of the player placing the bet.

12.3 If you know or suspect that any other party is aware of your password you must immediately contact DR Vegas to change your password. You will be asked to confirm the challenge question and answer that you provided when initially registering.

12.4 You are liable for any losses incurred on your account through transactions carried out using your password.

13 LIABILITY

DR Vegas makes no warranties with respect to system malfunction and in the case of a malfunction all pays and plays are void.

YOUR ATTENTION IS IN PARTICULAR DRAWN TO THE PROVISIONS BELOW:


13.1 The following provisions set out the entire financial liability of DR Vegas (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:

13.1.1 any breach of this Agreement; and

13.1.2 any representation, statement or tortuous act or omission including negligence arising under or in connection with this Agreement.

13.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Contract. Your statutory rights are unaffected. DR Vegas does not warrant that the Website will be available at any particular time or location nor that it will be free of any viruses nor that its contents are accurate, reliable or correct.

13.3 Nothing in this Agreement excludes or limits the liability of DR Vegas for death or personal injury caused by DR Vegas’ negligence or its liability for fraudulent misrepresentation.

Subject to sub-clauses 11.1 and 11.2 above.

13.4 DR Vegas’ total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to £100.

13.5 DR Vegas shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Agreement.

14 INTELLECTUAL PROPERTY

All intellectual property rights including without limitation copyrights, design rights and trade marks in the characters and graphics depicted in the games and elsewhere at www.drvegas.com vest in CZ Trading Limited and or licensors and their reproduction is not permitted without the express prior written permission of CZ Trading Limited.

15 DATA PROTECTION

CZ Trading is registered with the Malta Data Protection Commission (Reg. Ref. 9538) and adheres to the Data Protection Act, other relevant regulations, legal notices and/or similar at the Place of the Contract taking account of the Data Protection Directive (EC Directive 95/46/EC) and the Electronic Communications Privacy Directive (EC Directive/2002/58/EC. Furthermore, CZ Trading has adopted best practice when it comes to the principles of e-mail communication with Account Holders. All the aforementioned is in place in order to assure Account Holders that at all times personal data is:
- processed in accordance with the rights of the Account Holder concerned;
- processed fairly and lawfully;
- obtained only for a specific and lawful purpose;
- adequate, relevant and not excessive to its purpose;
- accurate and updated;
- kept in a secure manner;
- not kept longer than is necessary for its purpose;
- not transferred to jurisdictions not adhering to the aforementioned Directives; and
- is utilised for marketing purposes based on the so called opt-in principle, whereby the Account Holder should they wish not to receive any communications from associated third parties to CZ Trading Limited, should notify in writing to customer.care@drvegas.com.
CZ Trading Ltd may share Player Name, Gender, Date of Birth and Address information with marketing companies, consultancies and other service providers for the benefit of analysis to better enhance the games and services offered to players. The supply of personal data to third parties is on an opt-out basis.
In order to provide the gaming services the following roles within the organisation may have access to Player Data: Customer Care, Marketing and Senior Operations Staff.

16 FORCE MAJEURE

DR Vegas shall not be liable to you for any delay or non-performance of its obligations under this Agreement arising from any cause or causes beyond its reasonable control including, without limitation, any Act of God, Governmental Act, fire, flood, explosion or civil commotion.

17 JURISDICTION, REGULATION and DISPUTES

This Agreement is governed by the laws of Malta and the parties submit to the exclusive jurisdiction of the Courts of Malta. All amounts waged on DR Vegas will be deemed to have been wagered and accepted in Malta. CZ Trading Ltd (Malta C41790) is licensed (license no. MGA/CL1/370/2007) to operate a Class 1 license under a Class 4 platform operated by and licensed to Cyberslotz Services Limited (Malta C41791) (license no. MGA/CL4/269/2007) and regulated by the Malta Gaming Authority (MGA). Live Casino is operated through GM Ltd with a Class 1 on 4 no MGA/CL1/420/2007 of Medialivecasino Ltd. UK players will be governed by the UK Gambling Commission. CZ Holdings Ltd is approved to operate in the UK under license number 000-038168-R-319349-001. The MGA is the single public regulatory body that is responsible for the governance of all forms of gambling in and operated from Malta.
Where there is a dispute concerning a player’s account, DR Vegas reserves the right to suspend the player’s account until the dispute is resolved. Any dispute must be lodged by email to customer.care@drvegas.com with details and times of the dispute. DR Vegas takes disputes very seriously, and endeavors to take all reasonable action to investigate and resolve all disputes. If a player is still not satisfied, they have the right to bring the dispute to the attention of IBAS (postmaster@ibas-uk.co.uk), or the regulatory body, the MGA (support.mga@mga.org.mt). For UK based players IBAS will be the final arbitrator, for non UK based players the MGA will be the final arbiter.

18 WAIVER

No delay by DR Vegas in enforcing its rights under this Agreement will prejudice its rights and, in any event, will not be deemed to be a waiver of any other right or later breach.

19 VARIATION

You agree that any variation made to this document by DR Vegas will be binding.

20 SEVERABILITY

If any part of this Agreement is held by a court of competent jurisdiction to be illegal or unenforceable for any reason then the validity of the remainder of the Agreement will not be affected.

21 ASSIGNABILITY

This Agreement is personal to DR Vegas and you must not without the prior written consent of DR Vegas assign, transfer, charge or deal in any other manner with this Agreement or DR Vegas’ rights under it, or part of it, or purport to do any of the same, nor sub-contract any or all of your obligations under this Agreement.

22 THIRD PARTY RIGHTS

You agree to indemnify and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of this Agreement including documents incorporated by reference into this Agreement or out of your violation of any law or the rights of any third party.

23 GENERAL

23.1 This Agreement between you and DR Vegas is the entire agreement between you and DR Vegas and supersedes any other oral or written communications, agreements or representations provided that neither party excludes any liability for any fraudulently made representation or warranty.
23.2 Words importing the singular include the plural, words importing any gender include every gender and words importing persons include bodies corporate and unincorporated and in each case vice versa.

24 NOTICES

Notices sent by either party under this Agreement must be sent by first class mail or by facsimile or by email transmission. Correctly addressed notices sent by first class mail shall be deemed to have been delivered 72 hours after posting whilst notices sent by facsimile or email shall be deemed to have been received within 2 hours of sending provided, in all cases, that the time for service falls on a normal working day in England and Wales. If not, then receipt shall be deemed to take place at 10 am on the next working day.

25 UK Gambling Commission - Secured Player Funds



We are responsible for the protection and management of your account balance. We safeguard all Member account balances (including, but not limited to, winnings) in a separate bank account that is independent from all of our corporate and operating accounts, and as such the account is held on trust for our players. Consequently, in the event of our insolvency, while protection of your funds is not absolutely guaranteed, you would be entitled to claim monies from this account. Such protection meets the medium rating standard in accordance with the ratings system set out by the Gambling Commission of Great Britain. For further information please visit www.gamblingcommission.gov.uk/consumers/protection_of_customer_funds.aspx.



These Terms and Conditions were last updated on the 15th December 2016, (Version 4.9) and supersede any previous Terms and Conditions.

Bonus Terms and Conditions

Version 1.1 14th December 2016

General Terms and Conditions:


  • 1. Wager requirements will be calculated by a multiplier of the deposit amount + the bonus amount. For example, if you were offered a 100% cash match bonus up to £50 with a 20X wager requirement and deposited £10 your wager requirement would be as follows before you would be able to withdraw any winnings: (£10 + £10) x 20X which would be £400 of wagering.

  • 2. A wager requirement will be applied to bonuses awarded depending on a player's VIP level. If you are a Bronze level player the wager requirement will be 40X. If you are a Silver player it will be 25X. If you are a Gold level player it will be 10X. If you are a Platinum level player it will be 5X. If you are a Diamond level player there will be 0 wager requirement applied.

  • 3. Once you have accepted a bonus, you have seven days to meet the bonus requirements before it expires.

  • 4. All bonuses awarded with a wager requirement will have a maximum bet applied of £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line bet or 5X Multiple as equivalent. This will apply until the wager requirement is met.

  • 5. A bonus can be cancelled by a player or by customer care if requested. If a bonus has been declined it cannot be re-added to a player's account.

  • 6. Only one prize offer/bonus is available per customer, per household, per shared computer and shared IP address unless stated differently by CZ Trading Ltd.

  • 7. Acceptance of a prize constitutes permission to use the player's name for advertising and promotional purposes without additional compensation unless prohibited by law.

  • 8. CZ Trading Ltd reserves the right to refuse any promotional offer to any player for any reason, or to withdraw an offer at any time. No correspondence will be entered into.

  • 9. CZ Trading Ltd reserves the right to suspend, cancel or modify this promotion at any time and for any reason without notice.

  • 10. CZ Trading Ltd reserves the right to limit the eligibility of a customer to participate in a promotion or exclude players from a promotion if there is reason to believe any player is abusing a promotion.

  • 11. Players found to be abusing the spirit of any CZ Trading Ltd promotion may be banned from future promotions.

  • 12. If a player accepts a new bonus with another bonus already active, the player will forfeit any bonus or bonus wins attached to the original bonus.

  • 13. In some circumstances it may be necessary for us to verify your identity or age through a manual inspection of documents and we reserve the right to request such documentation at any time to verify your prize entitlement.

  • 14. CZ Trading Ltd existing terms and conditions apply.

  • 15. Promoter: CZ Trading Ltd, Malta Gaming Authority (MGA), registered in Malta under License Number LGA/CL1/370/2007 and whose registered Offices are CZ Trading Ltd, 35 Mannarino Road, Birkirkara, Malta.

Registration Free Spins


  • 1. To qualify for the 20 Free Spins promotion you need to be a new customer at Dr Vegas Casino.

  • 2. In order to qualify for the promotion, you must create a Dr Vegas account.

  • 3. Free Spins will be credited instantly upon account being created and you must accept the Free Spins.

  • 4. Player will receive 20 Free Spins only.

  • 5. Only 1 set of Free Spins is available per player, per offer.

  • 6. If you open multiple accounts to claim this offer, you'll be excluded from additional bonuses and withdrawals.

  • 7. Non-funded accounts will need to deposit before any winnings can be withdrawn (other wager requirements and any additional terms and conditions will need to be met, too).

  • 8. Registration Free Spins only apply to games in the Free Spins tabs and can't be used in conjunction with any other Free Spins offer.

  • 9. All winnings from Free Spins are subject to the 40x wager requirement.

  • 10. Winnings from Free Spins are limited to £100.

  • 11. The free-spins-on-registration offer may be withdrawn or changed at any time.

£10 Free No Deposit Required


  • 1. To qualify for the £10 Free promotion you need to be a new customer at Dr Vegas Casino.

  • 2. In order to qualify for the promotion, you must create a Dr Vegas account.

  • 3. £10 will be credited instantly on successful account creation.

  • 4. Bonus is not playable on Table Games, Live Casino Games and Progressive Jackpot Games.

  • 5. If you open multiple accounts to claim this offer, you'll be excluded from additional bonuses and withdrawals and have your account closed.

  • 6. Non-funded accounts will need to deposit before any winnings can be withdrawn (other wager requirements and any additional terms and conditions will need to be met, too).

  • 7. £10 Free No Deposit Required will have a 40X Wager Requirement attached.

  • 8. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

  • 9. Winnings from the bonus are limited to £100 and balances above this figure will be reduced to £100 on successful first deposit.

  • 10. The offer may be withdrawn or changed at any time.

Welcome Bonus


  • 1. To qualify for the 1st deposit promotion you must be an existing Dr Vegas player with an account and have not made a previous cash deposit.

  • 2. Offer is a 100% cash-match up to £500.

  • 3. Minimum deposit is £10.

  • 4. 40x wager requirement must be met before any winnings can be withdrawn.

  • 5. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

  • 6. The bonus applies to slot games only and additional general bonus terms and conditions will apply.

Welcome Free Spins


  • 1. 100 Free Spins on first deposit will be added as soon as you made your first deposit, if you selected the 1st Deposit Bonus.

  • 2. Players must have subscribed to receive emails, have a valid email address and be contactable. Players who are not contactable will not be eligible for the Free Spins.

  • 3. All winnings from Free Spins are subject to the 40x wager requirement.

  • 4. Winnings from Free Spins are limited to £100.

  • 5. Welcome offer may be withdrawn or changed at any time.

2nd Deposit Bonus


  • 1. To qualify for the 2nd deposit promotion you must be an existing Dr Vegas player with an account and have made one previous cash deposit.

  • 2. Offer is 75% cash-match up to £375.

  • 3. Only one bonus may be used at any one time and abuse of the bonus system may result in the closure of the playing account.

  • 4. Bonus will need to be accepted before making a deposit. Once activated you will have 7 days to make your deposit.

  • 5. 40x wager requirement must be met before any winnings can be withdrawn.

  • 6. 2nd deposit offer may be withdrawn or changed at any time.

  • 7. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

3rd Deposit Bonus


  • 1. To qualify for the 3rd deposit promotion you must be an existing Dr Vegas player with an account and have made two previous cash deposits.

  • 2. Offer is 100% cash-match up to £500.

  • 3. Only one bonus may be used at any one time and abuse of the bonus system may result in the closure of the playing account.

  • 4. Bonus will need to be accepted before making a deposit. Once activated you will have 7 days to make your deposit.

  • 5. 40x wager requirement must be met before any winnings can be withdrawn.

  • 6. 3rd deposit offer may be withdrawn or changed at any time.

  • 7. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

4th Deposit Bonus


  • 1. To qualify for the 4th deposit promotion you must be an existing Dr Vegas player with an account and have made three previous cash deposits.

  • 2. Offer is 75% cash-match up to £375.

  • 3. Only one bonus may be used at any one time and abuse of the bonus system may result in the closure of the playing account.

  • 4. Bonus will need to be accepted before making a deposit. Once activated you will have 7 days to make your deposit.

  • 5. 40x wager requirement must be met before any winnings can be withdrawn.

  • 6. 4th deposit offer may be withdrawn or changed at any time.

  • 7. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

5th Deposit Bonus


  • 1. To qualify for the 5th deposit promotion you must be an existing Dr Vegas player with an account and have made four previous cash deposits.

  • 2. Offer is 100% cash-match up to £500.

  • 3. Only one bonus may be used at any one time and abuse of the bonus system may result in the closure of the playing account.

  • 4. Bonus will need to be accepted before making a deposit. Once activated you will have 7 days to make your deposit.

  • 5. 40x wager requirement must be met before any winnings can be withdrawn.

  • 6. 5th deposit offer may be withdrawn or changed at any time.

  • 7. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

Cash Back


  • 1. This promotion will run from 09:00:00 GMT Friday until 08:59:59 GMT Friday every week until further notice. Only deposits during this period count towards this offer.

  • 2. To qualify for this promotion you must be an existing Dr Vegas player with an account and have made at least one confirmed cash deposit.

  • 3. Cash-back is calculated as advised: percentage of a player's deposits - withdrawals - bonus - cash balance during the promotion period.

  • 4. Cash-back ranges between 10% - 20% based on the player's VIP level.

  • 5. Cash-Back only applies to the sum incurred during the promotional period.

  • 6. Cash-Back is awarded every Friday from 9am and can be accepted once it is added to your bonus lobby.

  • 7. A wager requirement will be applied to the Cash Back based on the player's VIP level.

  • 8. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

Cash Match Bonuses


  • 1. Cash match bonuses will expire after 7 days.

  • 2. A player must accept the bonus and then make the required minimum deposit to be awarded the bonus.

  • 3. A wager requirement will be applied depending on the player's VIP level.

  • 4. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

  • 5. Only one cash match bonus will be awarded per player per day.

Loyalty Points


  • 1. This promotion will run 24/7 until further notice. Only play during this period count towards this offer.

  • 2. To qualify for this promotion you must be an existing Dr Vegas player with an account and have made at least one confirmed cash deposit.

  • 3. All Dr Vegas games accrue Loyalty Points.

  • 4. Only cash wagers accrue Loyalty Points on all games.

  • 5. 1 loyalty point equals 1p.

  • 6. Loyalty Points vary based on the game played and players VIP level.

  • 7. Exclusive games earn more Loyalty Points.

  • 8. Loyalty Points will be reduced by 25% after 30 days of no cash wagers, they will be reduced by a further 25% after 60 days of no cash wagers and will be reduced to zero after 90 days of no cash wagers.

  • 9. Players may exclude themselves from the Loyalty Points scheme by contacting Customer Care.

  • 10. Loyalty points are credited automatically.

Free Spins


  • 1. Free Spins need to be accepted in order to be played.

  • 2. Free Spins can only be played on games in the Free Spins Game Tab

  • 3. Winnings from Free Spins are limited to £100.

  • 4. All winnings from Free Spins are subject to the wager requirement associated with your loyalty level.

  • 5. Until the Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and or £0.10 bet per line or 5X multiple. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet and or £0.10 per line or 5X Multiple bet equivalent.

  • 6. Free Spins terms and conditions can be changed at any time.

Everyone's A Winner


  • 1. This promotion will run from 00:00:01 GMT on Monday until 23:59:59 GMT on Sunday daily until further notice. Only play during this period counts towards this offer.

  • 2. To qualify for this promotion you must be an existing Dr Vegas player with an account and have made at least one confirmed cash deposit.

  • 3. You need to be playing on Dr Vegas Casino site and have made a cash deposit on the same day prior to the promotion being triggered in order to qualify for Free Spins.

  • 4. Amount deposited must be £10 or more.

  • 5. Free Spins awarded is based on a player's VIP level.

  • 6. Only wins over £2,000 will award Free Spins.

  • 7. Everyone's a Winner terms and conditions can be changed at any time.

Contact Us

We are available from 08:00hrs to 00:00hrs (UK Time) via Email or Live Chat.
Our Telephone Support is available from 9am to 5pm Monday to Friday (excluding Bank Holidays) on +44 (0) 1908 299343
E-mail us on
customer.care@drvegas.com
or chat to our team in real time using the Chat widget at the bottom of the screen.

Marketing

Our marketing team can be contacted by email:
marketing@drvegas.com

Affiliates

If you are interested in becoming an Affiliate e-mail us on:
affiliates@drvegas.com

Dr Vegas is operated by CZ Trading Limited, which is registered in Malta. Registration no.: C41790. Office address: 35, Mannarino Road, Birkirkara BKR 9080, Malta. CZ Trading is regulated by the Malta Gaming Authority (MGA) under licence: MGA/CL1/370/2007 issued on 25/11/2009.

Customers in United Kingdom: Dr Vegas is licensed and regulated by the Gambling Commission License No 000-038168-R-319349-001. CZ Holdings Ltd is registered in Malta Registration no. C41789. Office address: 35, Mannarino Road, Birkirkara BKR 9080, Malta.

Terms and Conditions: We'll cash-match your first deposit up to £500. The minimum deposit is £10, and you'll need to meet a 40x wager requirement before you can withdraw any winnings. Until the Welcome Bonus Wager requirements have been met, the maximum bet that can be placed on a slot game will be £4 and £0.10 bet per line as well as a maximum 5X multiplier. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet or £0.10 per line bet or 5X multiplier bet equivalent. The bonus applies to slot games only. View the full set of terms and conditions here. For no-deposit registrations, 20 free spins are available once per user and for new registrations only. If you open multiple accounts to claim this offer, you'll be excluded from additional bonuses and withdrawals. Non-funded accounts will need to deposit before any winnings can be withdrawn (other wager requirements and any additional terms and conditions will need to be met, too). Registration free-spins only apply to games in the Free Spins tabs and can't be used in conjunction with any other free spins offer. All winnings from free spins are subject to the 40x wager requirement. The free-spins-on-registration offer may be withdrawn or changed at any time. As well as 20 free spins, you will also receive £10 Free with no deposit required. The £10 bonus will have a 40x wager requirement attached. The maximum bet on a slot game will be limited to £4 and £0.10 bet per line as well as a maximum 5X multiplier. This also applies to gamble features within games. Wins from bets higher than this will be reduced on withdrawal to a £4 bet, £0.10 per line bet or 5X multiplier bet equivalent. The bonus is not playable on Tables Games, Live Casino Games or Progressive Jackpot Games. Non-funded accounts will need to deposit before any winnings can be withdrawn (other wager requirements and any additional terms and conditions will need to be met, too) balances of over £100 will be reduced to £100 on successful first deposit. Registration free-spins only apply to games in the Free Spins tabs and can't be used in conjunction with any other free spins offer. All winnings from free spins are subject to the 40x wager requirement and a £100 maximum win. The free-spins-on-registration offer may be withdrawn or changed at any time. 100 Free Spins on your first deposit will be awarded with your first deposit. A £100 total win cap is in place with all Free Spins and a 40X wager requirement will apply to all winnings. Free Spins on first deposit offer may be withdrawn or changed at any time.

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